Contact

Reaching the editorial and administrative team behind this PPO reference resource allows readers to submit corrections, flag outdated regulatory information, report broken links, or ask about content licensing. This page explains what information to include in a message, what response timelines are realistic, and what alternative channels exist for specific request types.

What to include in your message

A complete, actionable message reduces back-and-forth and speeds resolution. Incomplete submissions — particularly those that omit the page URL or fail to describe the issue specifically — are the single most common cause of delayed responses.

Structure every message to include the following 5 elements:

1. Full URL of the relevant page — paste the complete address, such as ppoauthority.com/ppo-appeal-process, rather than describing the page by topic name alone.
2. Nature of the request — choose one primary category: factual correction, broken link, content licensing inquiry, accessibility complaint, or general editorial question.
3. Specific passage or section — quote the exact sentence or heading in question. This is mandatory for factual correction requests; without it, staff cannot locate the disputed claim efficiently.
4. Supporting source — for factual corrections, name the public document or agency (e.g., CMS Medicare Managed Care Manual, a state insurance department bulletin, or a published plan Summary of Benefits) that contradicts or updates the existing content.
5. Contact email address — a reply address is required; submissions without one cannot receive a response.

What not to include: personal health insurance account details, member ID numbers, claim reference numbers, or any protected health information. This site does not process insurance claims or provide personalized coverage advice. Readers seeking plan-specific guidance should contact their insurer directly or consult the PPO claims process overview and PPO appeal process pages for procedural context.

Response expectations

Response timelines differ by request category. Understanding those differences prevents unnecessary follow-up.

Submissions that arrive without the 5 elements listed above enter a triage queue and may take up to 3 additional business days before an acknowledgment is sent. Volume fluctuates around federal open enrollment windows — the PPO open enrollment period running from November 1 through January 15 under the Affordable Care Act marketplace calendar generates the highest inbound message volume of the calendar year, and response times at that period may extend by 2–3 business days beyond the figures above.

Duplicate submissions do not accelerate review. Sending the same message to multiple channels simultaneously splits the record and can delay, rather than speed, resolution.

Additional contact options

For specific categories of inquiry, alternative paths are more efficient than the general message form.

Regulatory or statutory corrections — If a page misrepresents a federal statute, CMS regulation, or state insurance code, citing the specific regulatory citation (e.g., 45 CFR §147.104 for guaranteed availability requirements) in the message body moves the submission to a priority editorial queue.

Accessibility issues — Content accessibility complaints referencing WCAG 2.1 Level AA criteria receive separate handling under an internal accessibility review protocol. Describe the barrier encountered and the assistive technology in use (screen reader name and version, browser, operating system).

Academic or research use — Researchers seeking to cite or reproduce content for non-commercial academic purposes should identify the institution, the publication or project, and the specific passages requested. Licensing terms for academic use differ from those for commercial republication.

Press and media — Journalists working on PPO market coverage, network adequacy reporting, or PPO statistics and enrollment data topics should identify their outlet and publication deadline in the subject line. Background context on the site's editorial methodology is available on request.

How to reach this office

The primary contact method is the web-based message form accessible from the site footer. That form routes submissions into a ticketed system, which provides a confirmation number — retain that number for any follow-up.

For submissions where a form is unsuitable — such as large file attachments related to an accessibility audit or a licensing agreement draft — an email address is available in the site footer under the "Contact" link. Plain-text email without attachments larger than 5 MB is preferred; compressed archives are not opened as a security policy.

There is no telephone line associated with this resource. This is a content reference site, not an insurance carrier, broker, or government agency. For phone-based insurance assistance, the Health Insurance Marketplace maintains a consumer helpline at 1-800-318-2596, and Medicare beneficiaries can reach the Medicare helpline at 1-800-MEDICARE (1-800-633-4227). State insurance departments maintain their own consumer assistance phone lines; the National Association of Insurance Commissioners (NAIC) publishes a directory of all 50 state departments plus the District of Columbia.

Mailing correspondence is not processed. Physical mail sent to any address is not reviewed for editorial submissions and will not receive a response.

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The law belongs to the people. Georgia v. Public.Resource.Org, 590 U.S. (2020)